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Refunds and Savings

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Telecom Audit and More

Our Services at Telecom Integrity Group Covers


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Audits

Consulting

CSR Gathering

Inventory

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Inventory Management

Invoice Gathering

MAC Activities

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Negotiations

Physical Inspections

Recommendations

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Refunds

Savings

Trouble Resolutions

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In-Depth Telecom Billing Review Guaranteed

Telecom Integrity Group is the company to call for comprehensive telecom audit services. Our account reconciliation teams in Hoboken and Clinton, NJ utilize a proprietary analysis method in troubleshooting errors and inefficiencies in the billing process. This allows us to perform an in-depth telecom billing review every time!

Billing Audit Results – Fortune 1000 Companies

TIG has also performed audits with tremendous results for several Fortune 1000 companies in the retail, pharmaceutical, manufacturing, call center, real estate, car rental, hospitality, and banking industries as well as other businesses.

The telecom audit process is the same regardless of the size of an account, and the errors and savings opportunities are still prevalent. On average, anywhere from 5 to 12% of the customers’ billing is in error. Sometimes, the errors are obvious; other times, it requires many years of audit experience to uncover and resolve the issue.

The excellent resources and know-hows in getting refunds and savings are necessary to complete a successful audit. TIG has both of these, so rest assured that we are capable of performing a thorough audit. We have a proven track record of recovering maximum refunds, regardless of the size of the company or industry. We have experience with large enterprise accounts, municipal/government offices, and general businesses. TIG has worked with literally hundreds of various phone companies and telecom vendors.
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Audit Opportunities – Where Do Savings Come From?

Though there are far too many areas to cover in a quick read, here are some of the more common areas in which TIG can save you money with invoice processing and recommendations.

 

Errors and savings come from one of the two areas: Rate and tariff or physical inventory. In rate and tariff, the customer is not accurately charged for service according to the tariff or contract. Subtly put, the application of the tariff itself as often configuration will determine when specific charges are applicable. Meanwhile, in physical inventory, the customer cannot be charged for lines that are either not at the location or not in service. TIG has developed a proprietary method for identifying these opportunities quickly and taking corrective actions. All errors and refunds are pursued regardless of the size. Once all errors are corrected, cost savings recommendations are made and those approved by the customer are implemented. A typical customer has hundreds of open issues at any one time.

Telecom Integrity Group Prioritizes Customers

Kathleen A. Mascenik

Senior Financial Analyst

Merck & Co.

 

“In a very short time, the audit uncovered thousands of dollars in billing errors and was able to negotiate credit checks. In the first couple of months, TIG recovered over $300K in refunds and reduced our monthly spend as well."

Telecom Audit Process – How Does It Work?

We'll walk you through the common steps in conducting a telecom billing review with the chart below. It represents the general flow and steps of a telecom audit, but this can certainly be adjusted per individual account requirements.



This chart represents the timeline of events in the auditing process from start to finish.





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Telecom Integrity Group Fulfills Promises

Our results-based method ensures that all disputes and issues are resolved in a timely manner and validated on the invoices. There is no compensation until savings are validated. TIG will identify the dispute or savings, review them with the customer, place all appropriate orders with the phone company, and take ownership and coordinate all changes. Once complete, we take it to the next level and review and ensure all billings are correct moving forward. Our approach guarantees a real result-driven mentality and process.

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Schedule a Telecom Audit Today

Contact TIG today for a telecom billing review. Simply provide us with the necessary information, and we will get back to you as soon as possible with a detailed report of inefficiencies and recommendations for possible resolutions. For further inquiries, please feel free to give us a call!


Telecom Integrity Group’s Recent Wins


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January 2018

Identified and disconnected over 50 circuits not in use for customer, across several carriers, resulting in $420K annual savings, with $100k credit for late disconnects.

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March 2018

 Identified inconsistency in rates from same carrier on different accounts for customer.  After merging accounts, and adjusting rates, reduced annual spend by $240,000

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June 2018

Identified dozens of old Radio Tie Lines for municipal customer not in use, and disconnected, with several refundable due to no cable & pair.  Resulted in $60,000 annual savings, with over $25,000 in refunds.

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September 2018

Discovered and subsequently determined that SONET Ring no longer in use since 3 location had since closed. Disconnected service with annual savings of $264K.

Telecom Integrity Group

Kurt Johnson, President, Owner, Lead Auditor, and Primary Account Manager

Phone: External link opens in new tab or window908-231-1980 | Email: Kurt@tigaudit.com| Location: 54 Old Highway 22,

 Clinton, NJ 08809



Telecom Integrity Group

Location: 221 River St 9th Floor ,

 Hoboken, NJ 07030


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